Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of services provided by Blake Electrical ("we", "our", or "us"). By engaging our services, you agree to be bound by these Terms.

2. Definitions

• "Client" or "you": The person or entity engaging our services
• "Services": All electrical services provided by Blake Electrical
• "Quote": A written estimate for services
• "Contract": The agreement formed when you accept our quote

3. Services

3.1 Scope of Services

We provide professional electrical services including but not limited to:

• Emergency electrical repairs
• Electrical installations
• Electrical testing and inspections
• Maintenance and upgrades
• Commercial electrical services
• Specialist electrical work

3.2 Professional Standards

All work is carried out by qualified electricians in accordance with:

• BS 7671 (18th Edition) Wiring Regulations
• Building Regulations Part P
• NICEIC standards and guidelines
• All applicable UK laws and regulations

4. Quotes and Pricing

4.1 Quotes

• All quotes are valid for 30 days unless otherwise stated
• Quotes are based on information provided by the client
• We reserve the right to adjust quotes if additional work is discovered
• Emergency callout fees may apply for urgent work

4.2 Pricing

• All prices are in GBP and include VAT unless stated otherwise
• Prices may vary based on materials, complexity, and time required
• We maintain the same rates for evenings and weekends
• Additional costs for materials will be communicated before purchase

5. Payment Terms

5.1 Payment Methods

We accept payment by:

• Cash
• Bank transfer
• Credit/debit card
• Cheque (by arrangement)

5.2 Payment Schedule

• Small jobs (under £500): Payment due upon completion
• Medium jobs (£500-£2,000): 50% deposit, balance on completion
• Large jobs (over £2,000): Payment schedule agreed in advance
• Emergency callouts: Payment due upon completion

5.3 Late Payment

Late payment may incur interest charges at a rate of 8% above the Bank of England base rate, as permitted by the Late Payment of Commercial Debts (Interest) Act 1998.

6. Cancellations and Rescheduling

6.1 Client Cancellations

• More than 48 hours notice: No charge
• 24-48 hours notice: 50% of quoted price
• Less than 24 hours notice: Full quoted price

6.2 Our Cancellations

We reserve the right to cancel or reschedule appointments due to:

• Emergency situations
• Adverse weather conditions
• Staff illness or unavailability
• Circumstances beyond our control

We will provide as much notice as possible and reschedule at your convenience.

7. Access and Site Conditions

7.1 Client Responsibilities

You must:

• Provide safe and reasonable access to the work area
• Ensure the work area is clear and accessible
• Inform us of any known hazards or special conditions
• Provide access to electricity and water if required
• Secure pets during our visit
• Ensure someone over 18 is present during the work

7.2 Delays

We are not liable for delays caused by:

• Inadequate access or site conditions
• Failure to provide necessary information
• Third-party delays (e.g., parts suppliers)
• Unforeseen circumstances

8. Warranties and Guarantees

8.1 Workmanship Guarantee

We guarantee our workmanship for 12 months from the date of completion, subject to:

• Normal use and conditions
• Proper maintenance
• No unauthorized modifications
• Compliance with our usage instructions

8.2 Materials and Parts

Materials and parts supplied by us are covered by the manufacturer's warranty. We will assist with warranty claims where applicable.

8.3 Exclusions

Our guarantee does not cover:

• Normal wear and tear
• Damage caused by misuse or neglect
• Work performed by others
• Acts of God or force majeure
• Consumable items (e.g., light bulbs, fuses)

9. Liability and Insurance

9.1 Our Liability

We maintain appropriate insurance including:

• Public liability insurance (£5 million)
• Professional indemnity insurance
• Employer's liability insurance

9.2 Limitation of Liability

Our liability is limited to:

• The value of the contract for the specific work
• Direct damages only (not consequential losses)
• Claims made within 12 months of completion

We are not liable for:

• Loss of profits or business
• Loss of data
• Indirect or consequential losses
• Damage to property not directly related to our work

10. Health and Safety

10.1 Our Obligations

We will:

• Conduct risk assessments before work commences
• Use appropriate safety equipment
• Follow all health and safety regulations
• Minimize disruption and maintain a clean work area
• Dispose of waste responsibly

10.2 Client Obligations

You must:

• Inform us of any known hazards
• Not interfere with our safety procedures
• Keep children and pets away from the work area
• Follow any safety instructions we provide

11. Electrical Safety

For your safety:

• Do not use electrical installations until we confirm they are safe
• Follow all instructions provided
• Report any concerns immediately
• Do not attempt DIY electrical work on our installations
• Maintain regular testing as recommended

12. Complaints Procedure

12.1 How to Complain

If you're unhappy with our service:

1. Contact us immediately by phone or email
2. Provide details of your complaint
3. We will acknowledge your complaint within 2 working days
4. We aim to resolve complaints within 14 days

12.2 Dispute Resolution

If we cannot resolve your complaint, you may:

• Contact NICEIC for independent resolution
• Use alternative dispute resolution services
• Seek legal advice

13. Data Protection

We process your personal data in accordance with UK GDPR and our Privacy Policy. By engaging our services, you consent to this processing.

14. Intellectual Property

All designs, plans, and documentation remain our intellectual property unless otherwise agreed in writing.

15. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters
• War or terrorism
• Government restrictions
• Strikes or labor disputes
• Pandemics or epidemics

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified Terms.

18. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Entire Agreement

These Terms, together with our Privacy Policy and any written quote or contract, constitute the entire agreement between you and Blake Electrical.

20. Contact Information

For questions about these Terms, please contact us:

Blake Electrical
Email: info@blake-electrical.com
Phone: 07815 2862540
Address: Taunton, Somerset, UK