Privacy Policy

1. Introduction

Blake Electrical ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or service
• Contact us via phone, email, or contact form
• Subscribe to our newsletter
• Leave a review or testimonial

This information may include:

• Name
• Email address
• Phone number
• Postal address
• Property details
• Service requirements

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Referring URLs
• Pages viewed
• Time and date of visit

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and complete transactions
• Send you quotes and service information
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and enhance security

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To fulfill our contractual obligations to you
• Consent: Where you have given explicit consent
• Legitimate interests: For our business operations and service improvement
• Legal obligation: To comply with applicable laws and regulations

5. Sharing Your Information

We may share your information with:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email service providers
• Website hosting providers
• Analytics providers

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

• Customer records: 7 years (for tax and legal purposes)
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months

7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Right to access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data
• Right to object: Object to our processing of your data
• Rights related to automated decision-making: Not be subject to automated decisions

To exercise any of these rights, please contact us using the details provided below.

8. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

8.1 Types of Cookies We Use

• Essential cookies: Necessary for the website to function
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Track visitors across websites to display relevant ads

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits
• Staff training on data protection
• Access controls and authentication

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Blake Electrical
Email: info@blake-electrical.com
Phone: 07815 2862540
Address: Taunton, Somerset, UK

15. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk